FAQ
Home / Support / FAQ
Find answers to frequently asked questions about us. See the most common topics and more.
Like our products? Order from
today and get free shipping!
Like our products? Order from
today and get free shipping!
Search:
common
Visit Where To Buy for authorized retailers to purchase NOVUS power products. For more information, please call us at 800-409-7802 or email us at support@novuspowerequipment.com.
To register your product online, either navigate to Product Registration located under Support or click here to submit the form.
Product documentation can be found in our Manuals & Documentation.
First, visit Manuals & Documentation to consult the User Manual & Quick Start Guide to ensure your product is set up correctly. If the problem persists, please call us at 800-409-7802 or email us at support@novuspowerequipment.com.
You can submit a request to purchase parts here .
returns & warranty
Return Policy is subject to the rules and limitations established by the retailer you purchased from and may be different for each authorized retailer. Consult the policy specific to the retailer before you purchase or for more information.
If you have additional questions about returns, please call us at 800-409-7802 or email us at support@novuspowerequipment.com.
Submit warranty repair requests here. Also, you can call us a 800-409-7802 or email us at support@novuspowerequipment.com.
Warranty statements can be found in the power products operator’s manuals.In regards to warranty claims, please give us the model number, the serial number , and a proof of purchase to make the process as soon as possible. Proof of purchase can be sent as a PDF as a reply to the confirmation email.
